The service at Emerald Family Dental Care seems to be inconsistent based on customer reviews. While some patients have had positive experiences, such as feeling comfortable and well taken care of by the dentists, others have complained about appointments being cancelled without notification or a lack of follow-up after initial consultations.

However, many patients have praised the friendly and efficient care provided by dentists like Dr Harsh and Dr Frank, with some even traveling a fair distance to continue receiving treatment at the practice. Overall, it appears that the quality of service may vary depending on the individual dentist.