Overall, the Goodlife Health Club in Box Hill offers a spacious and well-equipped gym with a variety of group fitness classes available. The facility has modern equipment, clean change rooms, and friendly staff.

However, some reviewers have mentioned issues with class cancellations and unprofessional behavior from certain instructors. The customer service experience at the front desk has also received negative feedback, with one reviewer describing it as "terrible" and lacking in knowledge.

Despite these issues, the gym is praised for its facilities and dedicated group fitness instructors, making it a mixed experience depending on individual preferences and interactions.

The overall experience at this gym seems to be very positive with a focus on excellent staff, top-notch facilities, and a supportive atmosphere. Many reviewers have mentioned the friendly staff, great value for money, and high-quality equipment as highlights of their experience.

However, there are a few negative comments about cleanliness, cancellation policies, and increasing restrictions causing frustration for some members. Overall, it appears to be a well-loved gym with a strong sense of community and dedication to helping members achieve their fitness goals.