The overall experience at Crunch Fitness in Mentone seems to be a positive one, with many customers praising the friendly and helpful staff, as well as the clean facilities and variety of classes offered. However, there are a few complaints regarding billing issues and temperature control in the gym.

Some customers also expressed concerns about cleanliness in the change rooms and the behavior of some staff members. Despite these issues, most customers seem to enjoy their experience at the gym and appreciate the range of equipment and classes available.

Overall, this gym seems to have had a significant improvement in its atmosphere and cleanliness since Jen became a part of the team. Members have noted the friendliness of the staff, the upkeep of the facilities, and the quality of the equipment.

While there have been some minor issues with certain groups of members and occasional distractions like vaping and excessive flexing, the overall experience appears to be positive. Customers have highlighted the welcoming and helpful nature of the staff, particularly mentioning the manager, Jen, as a key factor in their satisfaction with the gym.