Overall, the experience at this particular Anytime Fitness branch seems to be quite negative. Many reviewers have pointed out issues with equipment maintenance, cleanliness, and staffing.

The gym is described as poorly kept, with machines falling apart and a lack of cleanliness. The limited equipment and overcrowding during peak hours are also mentioned as drawbacks.

However, there are positive comments regarding specific staff members, such as Josh and Carla, who have made a positive impact on some members' experiences.

Overall, the experience at Fernwood Gym seems to be positive for the most part. Customers appreciate the safe and welcoming environment, friendly staff, and excellent classes such as Reformer Pilates.

However, there are some negative reviews regarding customer service and management issues. It appears that returning members have had a great experience, feeling supported and welcomed, while new members may have mixed feelings based on the service received.

Despite some negative feedback, the overall consensus leans towards recommending Fernwood Gym for its atmosphere and classes.